PRIVACY POLICY

Last updated: May 22, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural.

Definitions

• Account means a unique account created for you to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Problem Solutions, LLC, 227 Franklin Street, Suite 310 Johnstown, PA 15901.
• Cookies are small files placed on your device by a website, containing details of your browsing history on that website among its many uses.
• Country refers to: Pennsylvania, United States
• Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Problem Solutions, accessible from https://problemsolutions.net/
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as your device’s Internet Protocol address (IP address), browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

The technologies we use may include:

• Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse cookies, our Service may use cookies.
• Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both Session and Persistent Cookies for purposes including:

• Necessary / Essential Cookies (Session Cookies): These are essential to provide you with services available through the Website and to enable you to use some of its features.
• Cookies Policy / Notice Acceptance Cookies (Persistent Cookies): These identify if users have accepted the use of cookies on the Website.
• Functionality Cookies (Persistent Cookies): These allow us to remember choices you make when you use the Website.

For more information, see our Cookies Policy.

SMS Message Communication

We may send any Problem Solutions, LLC Text (SMS) Message, either directly or via a third-party agent or authorized service provider, through your communication service provider in order to deliver it to you. You agree that your communication services provider is acting as your agent in this capacity. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This includes affiliate or business partners; the opt-in is not transferable to another party involved in their process.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor usage.
• For the performance of a contract.
• To contact you regarding updates or communications related to the functionalities, products, or contracted services.
• To provide you with news, special offers, and information about similar goods, services, and events unless you have opted out.
• To manage your requests.
• For business transfers such as mergers or sales of assets.
• For other purposes such as data analysis and improving our Service.

We may share your personal information in the following situations:

• For business transfers in connection with mergers, acquisitions, or sales.
• With affiliates, requiring them to honor this Privacy Policy.
• With your consent.

Retention of Your Personal Data

The Company will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy, including compliance with legal obligations, dispute resolution, and policy enforcement.

Usage Data is generally retained for a shorter period unless it is needed for security or functionality improvements, or as legally required.

Transfer of Your Personal Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your state or country where data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We take reasonable steps to ensure your data is secure and treated in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. You may update or delete your information by signing in to your account or by contacting us.

Some information may be retained as required by law.

Disclosure of Your Personal Data

• Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
• Law Enforcement: We may disclose your Personal Data as required by law or valid requests by authorities.
• Other Legal Requirements: We may disclose your Personal Data to comply with legal obligations, protect our rights or property, prevent wrongdoing, or protect the safety of users or the public.

Security of Your Personal Data

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect information from children under 13. If you are aware that your child has provided us with Personal Data, please contact us so we can delete it.

Links to Other Websites

Our Service may contain links to third-party sites. We have no control over and assume no responsibility for their content or privacy practices.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Please review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, contact us by visiting: https://problemsolutions.net/contact/