Future-Proofing Your Organization Through Learning and Development

Written by Michael Hruska and Dan McCoy of Problem Solutions.

This article originally appeared on HR.com

FUTURE-PROOFING YOUR ORGANIZATION THROUGH LEARNING AND DEVELOPMENT

What is Going on?

The business landscape is shifting faster than ever. Technology acceleration in areas like Mobile, the internet of things (IOT), VR, and AI will continue to disrupt most marketplaces. In addition to this combinatorial innovation, exponential growth organizations, like Uber and AirBnb, are shifting markets in unprecedented ways.  The question is: What is going to disrupt your company’s position and what (if anything) can you do about it?

Inside most organizations, there is another chapter to the story. 90% of business leaders believe that Learning and Development (L&D) programs are the key to closing skill gaps. But only 8% of CEO’s say they actually see the business impact of their L&D.  Fewer (<4%) see a clear Return on Investment (ROI).

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LinkedIN Learning 2017 Workplace Report

Simultaneously, L&D has its own challenges. These include the reactive, rather than the proactive use of training; the difficulty in getting management buy-in for new learning initiatives; the business not making time for training; and the complexity of implementing new learning technologies. There is also the challenge of aligning training outcomes to measures of effectiveness and engagement. Here are some recent results from a crowdsourced kiosk at ATD ICE in May 2019.

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The Center for Management & Organization Effectiveness (CMOE) also has their own Top 10 list of challenges facing L&D. They identified the number one challenge as “dealing with change”. Given the external impact of emerging technologies, the necessary and inevitable internal changes in any organization will only continue to exacerbate this challenge.

A recent survey from HR.com on the effectiveness of Learning Solutions discovered that only 16.5% of people strongly agree that L&D in their organization is excellent. How can you help or even get started when this is the case?

Emerging Thinking

First, the good is that C-level and Chief Strategy Officers are taking a hard look at where their businesses need to go. They are generally aware of impending market shifts and the inevitability of change.

It is the perfect time for L&D to align the learning function with organizational outcomes and emerging business strategies.  Doing so will require a deliberate, persistent, and incremental approach. This journey will also require new ways of thinking and improved toolkits.

Many organizations have taken on “Agile” and “Digital Transformation” initiatives - both positive moves towards a more future proof organization. However, other than delivering training content, these corporate-wide projects are generally not tightly coupled with learning and development. Read more on this in a recent article in Forbes “Companies are Lagging Behind When it Comes to Digital Transformation”.

But, what if the L&D function transformed in ways that would provide a competitive advantage to the business? What if L&D could move beyond its current position to be seen as a highly strategic advantage for the business itself?

You might assume that your organization has come to realize (or will soon) that:

  • People are the most important resource in an organization
  • Investing in growing and developing people should be a business imperative
  • This investment will make a difference across the business from morale and tenure to business transformation

These fundamental requirements for survival are in different stages of evolution for any organization. Where does your organization sit? What does the C-Suite believe?

Adapting these core tenets will be paramount to success. Yet, moving to belief and adoption is just the first step.

 

New Models

If we want to do things differently, then we need to start thinking differently. This means we need some new models.

First, ecosystems thinking is critical. By this I mean that we need to consider our Learning and Performance Ecosystem. This is a holistic approach where people, process, content, experiences, measurement, and analytics are aligned with business strategy and supported by technology. Here is some additional reading of Learning Ecosystems Thinking and Design.

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Second, we need a new metaphor for how we think about L&D and its relationship to the organization itself. If people are the most important part of the organization and they and their development is valued, we might consider them the “hardware” of the organization. The “software” that our people run is distributed by the output, or “software update” from L&D and corporate communications.

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Taking this a bit further, we should start to think about how L&D functions for the overall organization itself. If we imagine the organization as an organism, then we might consider L&D as the central nervous system. In that function, L&D can sense a variety of changes and needs, augmenting the “software” updates to the elements of the organism in order to ensure that those elements are operating at optimal levels.

The move from flexible to agile is transformational for organizations. An agile organization can stretch, move quickly, fail fast, and recover. But is that enough? Should we also be thinking about how our organization can be truly adaptive?

An adaptive organization is flexible and agile, senses deeply, and can respond quickly to changes. An adaptive organization espouses both agile and lean thinking and seeks opportunities for advancement without fear of failure.

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So, what is an “Adaptive Learning Organization?”

You’ve probably heard of adaptive learning by now. Adaptive learning systems emerged from intelligent tutoring research. These systems adapt content and tailor it to the individual learner needs. We are talking about something different here when we refer to an “adaptive learning organization”. An adaptive learning organization is an organization that models ecosystems thinking, acts like a central nervous system, and provides the connectivity for the business to sense, respond, and adapt continuously.

Thinking beyond agile and towards an open adaptive learning organization means more than using Design Thinking or believing that people are our greatest asset. It means that we must consider a new set of principles for our L&D function and across the organization.

An Adaptive Learning Organization should have the 10 following guiding principles.

Putting People First

 Development of people is viewed as an imperative. Conversations, thoughtful investments, and measurements that target that appropriate level of people development are the top priority across the entire organization.

Ecosystems Thinking

Organizations are complex. To serve them we need to see them as value driven ecosystems. In our organization, we think about developing people in terms of connections, resources, and journeys. We actively seek to evolve and align the elements of the learning ecosystem with a growth mindset.

Connective Collaboration

Connected and trusted collaboration is critical.  Our L&D function catalyzes unfettered and open collaboration across the organization. We nurture personal trust to grow organizational trust.

Purpose-Driven Design

 Purpose is a necessary component of every effort in an ecosystem. We pursue purpose using empathy and design thinking to bring the greatest impact to the business and its people.  

Problem Seeking

Thoughtful problem articulation is critical to maintaining adaptive ecosystems. Our focus is identifying and prioritizing problems through the careful consideration of business outcomes. This is emphasized more than the solution design itself.

Data Informed Strategy

Executing data-informed strategies with increasing fidelity is critical to an adaptive learning organization. Strategies are informed by the analysis and exploration of the data footprint of learning activity, behaviors, and outcomes.  Data and meaningful partnerships with SMEs, processes, and statistics are used to plan initiatives based on their ROI.

Valued Perception of L&D

L&D functions as the central nervous system for the business. The free flow of information to and from the learning organization fosters valued business outcomes.

Ideas and Feedback

New ideas and feedback are required to accelerate development of solutions. Out L&D organization catalyzes and propagates a free flow of information and ideas. We seek feedback and evaluate data constantly without fear of failure.

Focus on Outcomes 

Being busy and being productive are not equivalent. Our team seeks to impact positive change rather than reflexively treat the symptoms of deeper problems.

Technology is Just One Component

Technology is a tool and a component of a learning ecosystem. But it is not the solution for every problem. Our organization values the alignment of people, processes, experiences and analytics. All of which are underpinned by technology in direct support of business strategy.

 

These items are key principles of an adaptive learning organization that is positioned to create transformative effects for their overall organization. These principles should serve as a guiding framework for your L&D work to begin to understand where you might be in the framework towards a better future state.

Where do you rate on a red/yellow/green for each? Use this scorecard with your team to get and understanding of the starting point for your potential journey towards an adaptive learning organization. Beyond these principles are tools and methodologies that you can introduce to your world to start to move along this journey.